Convey Your Complaints and Aspirations Easily at the Faculty of Social and Political Sciences
Diponegoro University
We at the Faculty of Social and Political Sciences, Diponegoro University understand the importance of every input to improve the quality of our services. With an easily accessible complaint system, you can submit complaints or suggestions related to various academic aspects, facilities, and services at our faculty. Every complaint submitted will be processed seriously, both anonymously and non-anonymously, in order to create a better environment for all of us.
Types of Complaints You Can File at the Faculty of Social and Political Sciences, Diponegoro University
Your complaint is an important contribution to the progress of the Faculty of Social and Political Sciences, Diponegoro University. We accept complaints in the following categories:
Academic Complaints
Are you experiencing problems related to the curriculum, learning process, assessment, or lecturers at the Faculty of Social and Political Sciences, Diponegoro University?
Do not hesitate to convey your complaints. We are ready to follow up so that the teaching and learning process in our faculty runs better.
Facility Complaints
Comfortable campus facilities are one of the keys to successful learning. If there are complaints about rooms, laboratories, or equipment that are not functioning properly at the Faculty of Social and Political Sciences, Diponegoro University, please let us know so that they can be fixed immediately.
Administrative Service Complaints
Having trouble managing documents, letters, or problems with campus bureaucratic services at the Faculty of Social and Political Sciences, Diponegoro University?
Our administrative services must run efficiently, and your complaints will help us improve them.
Social or Security Complaints
Campus security and comfort are our priority. If you face any issues related to security, harassment, bullying, or other inappropriate actions at the Faculty of Social and Political Sciences, Universitas Diponegoro, please report it to us. Your complaint will be processed with full confidentiality.
Health Service Complaints
Campus health services at the Faculty of Social and Political Sciences, Diponegoro University also need to be monitored. If there are problems related to health services or campus health policies, we are ready to listen and provide better solutions.
Reporting of Gratification
Gratification reporting is a form of commitment of the Faculty of Social and Political Sciences UNDIP in creating a clean and corruption-free environment. We invite lecturers and education staff to report any receipt of goods or services related to Tri Dharma activities honestly and transparently.
How is your complaint processed at the Faculty of Social and Political Sciences, Diponegoro University?
The complaint process we provide at the Faculty of Social and Political Sciences, Diponegoro University is simple and transparent. Here are the steps on how your complaint will be handled:
Frequently Asked Questions (FAQ) at the Faculty of Social and Political Sciences, Diponegoro University
How to file a complaint at the Faculty of Social and Political Sciences, Diponegoro University?
You can file a complaint through our online form. Simply select the type of complaint, fill in the details of the issue you are facing, and submit. You can choose to be anonymous or non-anonymous.
Can I file a complaint anonymously at the Faculty of Social and Political Sciences, Diponegoro University?
Yes, we provide the option to file a complaint anonymously. Your identity will not be disclosed if you choose this option.
How long will it take for my complaint to be processed at the Faculty of Social and Political Sciences, Diponegoro University?
Complaint processing times vary depending on the complexity of the issue. We will try to provide an update as soon as possible if your complaint is non-anonymous.
What happens after I submit a complaint?
Your complaint will be received by the responsible team at the Faculty of Social and Political Sciences, Diponegoro University. We will conduct an investigation, take necessary actions, and inform you of the results (if non-anonymous).
Contact Us at Faculty of Social and Political Sciences, Diponegoro University
Still have questions or need further assistance? Do not hesitate to contact us.
Email:
fisip[at]undip.ac.id
Telephone:
024 – 7465407
Office address:
Jl. Dr. Antonius Suroyo, Diponegoro University, Tembalang Campus, Semarang City, Central Java, Indonesia. Postal Code 50275